At Domestic Septic Tank, we are committed to providing high-quality septic and water storage solutions. If you are not fully satisfied with your purchase, our Refund & Return Policy outlines the steps you can take.
1. Eligibility for Returns
You may request a return or refund if:
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- The item is defective or damaged upon delivery.
- You received the wrong product.
- The product does not match the description provided at the time of purchase.
2. Return Conditions
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- Returns must be requested within [7–14] days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
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- Custom-made or specially ordered tanks.
- Items that have been installed, modified, or used.
- Clearance or final sale items.
4. Refund Process
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- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [7–10 business days] to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied. If you need an exchange, contact us within the return window.
6. Return Shipping
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- For returns due to our error, we will cover return shipping costs.
- For other returns, customers are responsible for return shipping fees.
7. Contact Us
To initiate a return or refund, please contact:
Domestic Septic Tank
Email: sales@domesticseptictank.com
Phone: +49 15510 680633
Address: Griendweg 39A, 3295 KV ‘s-
Gravendeel, Netherlands